REFUND & RETURN POLICY
Refund & Return Policy
We understand that purchasing clothing online sometimes means a size, fit, or style may not work as expected.
Eligible items may be returned by submitting a return request within 30 days after delivery.
Return Eligibility
To qualify for a return, clothing should generally be:
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Unworn
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Unwashed
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Unaltered
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Free from stains or damage
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Free from perfume, deodorant, makeup, or other visible marks
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Returned with original tags attached where applicable
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Returned with original packaging where reasonably possible
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Accompanied by valid proof of purchase
Trying an item on to check the fit is generally acceptable, provided the item remains in returnable condition.
How to Request a Return
Before sending an item back, contact:
Please include:
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Order number
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Item you wish to return
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Reason for the return
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Relevant photographs where applicable
If the return is approved, our support team will provide return instructions.
Do not send an item to any address before receiving return authorization and instructions.
Size or Fit Issues
If the size or fit is not suitable, contact us within the applicable return period.
The item must meet the return eligibility conditions described above.
We recommend reviewing the product-specific size information before ordering.
Damaged Items
Please inspect your order after delivery.
If an item arrives damaged, contact us as soon as possible at:
Please include:
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Your order number
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Photos of the item
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Photos of the packaging where appropriate
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A description of the problem
Incorrect Items
If you receive an incorrect product, color, or size, contact:
and provide your order number and photos of the item received.
Missing Items
If part of your order is missing, please contact us and provide your order number.
Please note that some orders may occasionally arrive in separate packages.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or other applicable reasons.
Depending on the products offered by our store, these may include items such as:
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Items with removed hygiene protection
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Personalized or customized products
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Items specifically identified as non-returnable before purchase
Any product-specific restriction will be disclosed where applicable.
Refunds
After an approved return is received and reviewed, we will notify you of the refund decision.
If approved, the refund will generally be issued to the original payment method.
Banks and payment providers may require additional time before the refunded amount appears in your account.
Shipping Charges
Where permitted by applicable law, original shipping charges may not be refundable unless the return results from our error or another circumstance requiring reimbursement.
Return Shipping
Applicable return-shipping instructions and any associated responsibility for return-shipping costs will be communicated when the return request is reviewed.
Order Cancellation
If you wish to cancel an order, contact:
as soon as possible.
Cancellation cannot be guaranteed after an order has entered processing or has shipped.
Contact
For returns and refunds: